This particular restaurant is passionate about creating exceptional wine experiences in the heart of the stunning Mornington Peninsula wine region. The winery boasts award-winning wines, breathtaking views, and a world-class dining experience. We are seeking a dedicated and enthusiastic Restaurant Floor Supervisor to join a larger team and assist to continue to deliver outstanding hospitality.
As the Restaurant Floor Supervisor, you will play a pivotal role in ensuring that the guests have a memorable and seamless dining experience. You will work closely with the restaurant team to provide exceptional service, maintain a welcoming atmosphere, and uphold the high standards that the winery is known for.
- Supervise and lead the restaurant team to provide top-notch service
- Greet and seat guests, ensuring they have an enjoyable visit
- Oversee daily restaurant operations, including reservations, table assignments, and service flow
- Train, mentor, and motivate staff to deliver exceptional service
- Handle guest inquiries, concerns, and requests in a professional and courteous manner
- Collaborate with the kitchen team to ensure seamless communication and efficient service
- Assist with inventory management, ordering, and stock control
- Handle cash and payment transactions accurately
- Previous experience in a supervisory or leadership role in a restaurant or hospitality setting
- Strong knowledge of food and wine, with a passion for the industry
- Exceptional customer service and communication skills
- Ability to lead and inspire a team to deliver outstanding service
- Attention to detail and strong organisational skills
- Problem-solving ability and the capacity to handle challenging situations calmly
- Flexible schedule, including weekends and holidays
- RSA (Responsible Service of Alcohol) certification
- Knowledge of Mornington Peninsula wines and local produce is a plus
- Competitive salary of $75,000 or more, negotiable based on experience.
- Opportunity to work in a stunning winery with a dedicated and passionate team.