We have a world-class opportunity for an experienced Head of Spa and Wellness to lead and manage a larger operation in the Mornington Peninsula.

The ideal candidate has international spa and 5-star hotel experiences and is not shy to run a multi-million dollar business.

Matrix:

Guest friendly, highly creative and out of the box thinker

Providing the best guest experience and pampering is Key

Nurturing a respectful relationship within other departments and General Manager

Detailed knowledge of skills required for each service offering

Induction of new team members

Managing rosters and schedules

Liaise with the S&M department for promotions and services

Review, revise & direct sales & marketing concepts

Strong yield manager developing budgets & controlling cost factors

Coach & mentor staff including reception

Maintain all SOP's & quality standards

Driving all retail activities

Strategically optimise the potential bookings from guest, which includes upselling and upgrading

Develop and maintain good relationship with the spa suppliers

Ensuring the highest standards throughout the Spa at all times

Sound financial knowledge of budgets, etc.

Ability to implement SOPs

Hands-on trainer and mentor

Excellent guest contact skills