IT Manager – Luxury Five-Star Hotel | Zambia

We’re recruiting an IT Manager for a prestigious new five-star hotel in Zambia, set to redefine luxury with 200+ rooms, extensive banquet facilities, and over 10 exquisite F&B outlets. Join a world-class team and play a pivotal role in shaping the IT infrastructure from the ground up.

The Opportunity

This pre-opening position offers a unique challenge for a tech-savvy leader with a hands-on approach to IT management. The role encompasses hardware and software implementation, policy development, and seamless operational integration to ensure a superior guest experience.

Key Responsibilities

• Implement and manage IT systems, software solutions, and network infrastructure across the property.
• Develop and enforce IT policies, security protocols, and best practices.
• Troubleshoot and support Wi-Fi, AV setups, and guest IT-related queries to maintain service excellence.
• Manage CCTV, door lock systems, and IPTV configurations, ensuring optimal performance.
• Oversee server configurations, firewall management, and critical systems like PMS, POS, and financial software integration.

The Ideal Candidate

• Proven experience as IT Manager in a luxury hotel environment (4 or 5-star).
• African hospitality experience is essential.
• Skilled at problem-solving under pressure, with strong planning and improvisational skills to handle logistical challenges.
• Calm, collected, and decisive, with a hands-on, detail-oriented approach.
• Formal IT qualifications with expertise in Opera PMS, Delphi, POS Symphony, and Sage 300 are highly advantageous.
• Capable of working long hours and going beyond expectations when needed.

Compensation and Benefits

• US$3,000 net per month
• Accommodation provided
• Local medical coverage
• Annual flight home
• 21 days leave per year
• Single status only
• Start Date: Targeting a March/April opening.