Cluster Front Office Lead Manager

Monday to Friday schedule, with no weekends or public holidays.

We are seeking a Cluster Front Office Lead Manager to bring the excellence of hotel guest services into a corporate real estate environment. Based in Brisbane, you will lead a team of over 25 dedicated professionals, enhancing business service delivery and ensuring seamless operational support across multiple sites.

Key Responsibilities:

Lead and inspire a team, driving exceptional service standards across multiple locations.

Oversee talent acquisition, training, and development to build a high-performing front office team.

Enhance business service delivery by implementing best practices from the hospitality sector.

Provide operational support to various sites, ensuring efficiency and consistency.

Collaborate with key stakeholders to improve customer experience and optimise operational processes.

What We’re Looking For:

Strong background in hotel front office operations, with leadership experience.

A people-focused leader who excels in team development and talent acquisition.

Proven ability to enhance service delivery in a corporate setting.

Excellent communication and stakeholder management skills.

Ability to implement hospitality-driven service excellence in a corporate setting.

What’s on Offer:

Salary 85K

A leadership role in a dynamic corporate company.

Opportunity to bring hotel guest service expertise to a new and exciting industry.

Career growth in a multi-site operational leadership role.