We are recruiting for an outstanding wine estate located in the Yarra Valley that are looking to employ a customer-focused professional to join their team.

The estate includes an award-winning Winery, Cellar Door, Restaurant, and function business.
As the first point of contact either via phone or email, this role presents a high demand yet rewarding position integral to the business

Responsibilities:

• Curating professional and sales orientated responses to all client enquiries
• Creating exceptional customer service

• Effectively manage hundreds of calls and emails daily, proficient ability to multi task
• Building relationships with the venue managers

• Managing and building rapport with guests to ensure their expectations are exceeded
• Sending daily reservations reports
• Coordination of functions

About you:

• At least 12 months experience in a customer service role, experience in a call centre, reservations or concierge role will be a distinct advantage
• Professional phone manner
• Sound written and verbal communication
• Confident and effective communicator
• Have experience working in a fast pace environment
• Excellent personal presentation
• Driven with a positive attitude
• Work well under pressure
• Able to work weekends
• Must be fully vaccinated against Covid -19

$70-$75k pa + super